If you decide you no longer want an item you have purchased, you are able to return it within 14 days. If the goods are still in brand new condition (as they have been posted out to you) then a refund can be made. Please note that any shipping costs for returning items are not refundable, and neither are shipping costs that may have been charged when you placed your order.

Please contact us via email ( with your intentions.

It is recommended that you get a proof of postage when sending the goods back, as a refund cannot be made until we have safely received the package to the Robin Hood’s Bay shop in good condition.